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EMA LIBRARY
Developing the capability of Emergency / Crisis managers
List of Resources available at EMA Library
To obtain copies of articles or to borrow items please forward a request by email or fax to EMA Library. Please include full details of the items you require. Email: ema.library@ema.gov.au Fax: 03 5421 5273.
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Shelf Location 658.409
Author Dainty, Paul, 1953-
Title The capable executive : effective performance in senior management / Paul H. Dainty and Moreen Anderson.
Publication Houndmills, Basingstoke : Macmillan Business, 1996.
Physical Description xix, 364 p. : ill. ;
Note Includes bibliographical references.
Contents 1. The capable executive: what the executive role involves and what it takes to succeed -- Pt. I. The personal capabilities: self-understanding and development -- 2. The executive mind: managing one's thoughts and emotions at senior levels -- 3. The development capability: building and maintaining senior managers' capacity to learn -- Pt. II. The interpersonal capabilities: understanding and managing others -- 4. The influence capability: influence, power and politics in senior management -- 5. The leadership capability: the essentials of leadership for senior executives -- 6. The integration capability: the design and development of senior teams -- Pt. III. The directorial capabilities: understanding and managing the job -- 7. The external capability: understanding and manaing the external environment -- 8. The organisational capability - design: designing corporate systems and structures -- 9. The organisational capability - change: managing organisational and personal change -- 10. The actioning/structuring end expertise capabilities: energy, purpose and focus un the senior executive role -- 11. Strategic leadership.
Summary Despite the impact senior managers can have on organisations, surprisingly little is known about what makes them effective. This book is structured around the findings of the authors' eight year research programme into senior executive effectiveness. In all, Eleven Capabilities have been identified which cover how executives cope personally with their role, how they lead and influence others and build competitive organisations. Each Capability is used as a starting point to review the latest management thinking and practice as it applies to senior management.
Shelf Location: JOURNAL CITATION
Author Crews, David T.
Title [Article] The case for emergency management as a profession
Publication 2001
Citation The Australian Journal of Emergency Management, Vol. 16 (2), Winter 2001, pp. 2-3
Summary Emergency management is a relatively new profession that has evolved from emergency services and civil defence backgrounds. Because it is relatively new, it has suffered from many growth and identity problems. In their primary and 'strategic' roles, emergency managers must analyse the threat to economic and population centers; determine the significance of that threat, gauge the potential scope of the threat (size and impact); project threat frequency and provide a course of action (Emergency Operations Plan) for governing bodies.
Shelf Location: 363.348 COM
Title Community emergency preparedness : a manual for managers and policy-makers
Publication Geneva : World Health Organization, 1999
Physical Description vi, 141 p. : ill.
Note Includes bibliographical references
Summary Natural and man-made disasters - including earthquakes, floods, chemical and nuclear incidents, and warfare - occur throughout the world, often without warning. Self-evidently, the extent of the resulting emergency and the toll taken on the health of affected populations and on their social and economic life depend on the nature and severity of the original disastrous event. However, careful forward planning and preparedness to deal with emergencies can significantly reduce numbers of deaths, levels of disease, and general disruption to community life. Any programme of disaster prevention and preparedness should promote optimum coordination between the various governmental, nongovernmental, and private organizations involved. This manual is therefore aimed primarily at local managers and decision-makers in the various sectors, including health, that need to cooperate in the process. It provides an overall view of all aspects of disaster management, including policy development, vulnerability assessment, identification, description, and ranking of potential hazards, analysis of available resources, definition of the roles and responsibilities of different groups and individuals, training and public education. Guidance on the monitoring and evaluation of preparedness programmes is also included. The emphasis throughout is on action at the community level, since it is local people who are usually first on the scene of any emergency and who have the greatest knowledge of the local environment and potential hazards
Shelf Location JOURNAL CITATION
Author Kuepper, Gunnar J.
Title Crisis communication & media management [article].
Publication 2004.
Citation IAEM Bulletin, Vol. 21 (7), July 2004, pp. 12, 14.
Summary During any crisis, the press can become the emergency manager's best friend or worst enemy. The media shapes the public's perception on how well a situation is handled. There fore, it is crucial to create and maintain a positive relationship with the media before a disaster hits. This article lists some of the challenges in creating such a relationship, suggests some solutions, and also reasons why the old-fashioned methods of media should no longer be applied today.
Shelf Location: 658.4056 CRI
Title Crisis management for managers and executives : business crises - the definitive handbook to reduction, readiness, response and recovery
Publication London : Financial Times Management, 1998
Physical Description xiii, 466 p. : ill.
Note Includes bibliographical references and index
Contents Introduction -- Assessing and managing risk -- Assessing the impact of a crisis -- Reducing crises and crisis impacts -- Warning systems -- Communications -- Media management -- Image management -- Management and crisis management -- Ways of undertaking crisis management -- Response and recovery plans -- Readiness -- Response management -- Managing in a crisis situation -- Recovery management: managing event and impact recovery -- The psychology of recovery -- Assessing and evaluating crisis management -- The fifth R...develop
ing resilience
Shelf Location: JOURNAL CITATION
Author Ferrier, Norman
Title Demographics and emergency management: knowing your stakeholders [Article]
Publication 2000
Citation The Australian Journal of Emergency Management, Vol.14(4), Summer 1999-2000, pp. 2-4
Summary This article discusses the impacts of demographic changes on society, and the use of demographics in emergency management. It also outlines some basic techniques for use by emergency managers, and identifies some resources which may be consulted when applying demographics to an emergency management system.
Shelf Location: JOURNAL CITATION
Author Neal, David, M.
Title Developing degree programs in disaster management: [Article] Some reflections and observations
Publication 2000
Citation International Journal of Mass Emergencies and Disasters, Vol.18(3), November 2000, pp.417-437
Summary This paper highlights what the author sees as key issues for new, developing, and even established degree programs in disaster management. A number of factors have created a demand for educated, professional disaster managers. Based upon the author's experience in the areas of disaster research and disaster education, he outlines what he sees as some key issues that developing and established disaster programs should consider.
Shelf Location: JOURNAL CITATION
Author Paton, Douglas
Author Jackson, Duncan
Title Developing disaster management capability : [Article] an assessment centre approach
Publication 2002
Citation Disaster prevention and management : an international journal, Vol. 11 (no. 2), 2002, pp. 115-122
Summary Fundamental to disaster readiness planning is developing training strategies to compensate for the limited opportunities available for acquiring actual disaster response experience. With regard to communication, decision making and integrated emergency management response, the need to develop mental models capable of reconciling knowledge of multiple goals with the collective expertise of those responding represents a significant challenge for training. This paper explores the utility of the assessment centre as a developmental resource capable of achieving this goal.
Shelf Location: JOURNAL CITATION
Author Paton, Douglas
Title Disaster business continuity : [Article] promoting staff capability
Publication 1999
Citation Disaster Prevention and Management, Vol.8(2), 1999, pp.127-133
Summary The object of business continuity planning is minimising loss after a disaster. Achieving this goal requires that management and information systems are available to facilitate the recovery of core business operations as soon as possible. While safeguarding systems and/or arranging for substitutes is vital, it is equally important to ensure the availability of staff capable of operating these systems under adverse disaster conditions. Adopting a human resource perspective, this paper discusses the implications of staff vulnerability, hazard and risk assessment, organisational systems, training and recovery management for disaster business continuity.
Shelf Location 363.348068 DIS
Title Disaster management : a disaster manager's handbook
Publication Manila : Asian Development Bank, 1991
Physical Description xxv, 417 p.
Contents Significance of disaster; disaster threat; national disaster management policy; major requirements for coping with disaster; disaster management cycle; disaster and national development; disaster legislation; counter-disaster resources; international disaster assistance; leadership in disaster; organisation; plans; utilization of resources; prevention; mitigation; preparedness; response; logistics; recovery; post-disaster review; training; public awareness; research; vulnerability analysis; warning and warning systems; survey and assessment; examples of disaster legislation
Shelf Location 363.347
Author Twigg, John.
Title Disaster risk reduction : mitigation and preparedness in development and emergency programming / John Twigg
Publication London, U.K. : Humanitarian Practice Network, 2004.
Physical Description ix, 365 p. : ill.
Series Good practice review.
Note Includes bibliographical references.
Contents Introduction -- Disasters explained -- Institutionalising risk reduction -- Project planning -- Partnerships and stakeholders -- Marginalised groups -- Community-level risk reduction -- Participation -- Indigenous knowledge and coping strategies -- Choosing technologies for disaster reduction -- Education, information, communications -- Policy, regulations, accountability and advocacy -- Economic and financial mechanisms for risk reduction -- Managing urban risk -- Slow-onset disasters -- Preparing for disasters and emergencies -- Risk reduction after disaster -- Monitoring and evaluation.
Summary This publication is intended for practicioners; principally project planners and managers working at sub-national and local levels, mostly in Non-government organisations (NGOs) but also in local government and community-based organisations (CBOs). It is aimed at people working on both long-term development programmes and those in emergency management. It is intended to help project planners and managers to: appreciate the significance of hazards (primarily natural hazards) and the risks associated with them; appreciate the need for risk management in project planning and implementation, and the value of such efforts; recognise the main issues that must be understood and addressed when carrying out risk reduction or disaster mitigation and preparedness initiatives; and understand - at leats in broad terms - how to address these issues in practice, throughout the project cycle.
Shelf Location JOURNAL CITATION
Author Gresser, Rob.
Title EM and the internet : advancing the profession or inviting trouble? [article]
Publication 2004.
Citation IAEM Bulletin, Vol. 21 (3), March 2004, pp. 7.
Summary The internet has made communication and sharing of information incredibly easy, but, according to the author, emergency management practitioners should employ some safeguards to ensure that first responders are not caught in another scenario akin to the terrorist attacks on the World Trade Center on 11 September 2001.
Emergency Management Terms Information management -- Safety measures.
Emergency Management Terms Emergency planning -- Technological aspects.
Emergency Management Terms Information security.
Shelf Location:
JOURNAL CITATION
Author DeMeritt, J.P.
Title Emergency managers and futurists: [Article] Two compatible communities
Publication 2000
Citation IAEM Bulletin, Vol.17(10), October 2000, pp.18-20
Summary This article compares what futurists and emergency managers do. It examines similarities between their functions and interests. It also includes critical differences.
Shelf Location JOURNAL CITATION
Author Treadgold, Gavin.
Title Emergency managers and open source software. [article]
Publication 2004.
Citation IAEM Bulletin, Vol. 21 (2), February 2004, p. 7.
Summary Traditionally, software development has been driven by commercial vendors that provide you with a software package that connot be directly modified to suit your organization's needs. You may be able to configure settings and change some options, but if the software does not perform an operation you need it to, there is usually little hope of getting it implemented. This is due to the fact that you do not have access to the source code, which is the human readble code that tells the program how to operate. Can open source software fix this problem?
Subject Open source software.
Shelf Location: JOURNAL CITATION
Title Emergency response planning for corporate and municipal managers
Publication San Diego ; Sydney : Academic Press, 1999
Physical Description xiv, 564 p. : ill.
Note Includes references and index
Contents Scope of emergency response -- Elements of holistic planning and management -- The emergency response plan -- Command -- Physical and chemical hazards -- Biohazards -- Medical surveillance -- Personal protective clothing and equipment -- Personnel training -- hazard and risk reduction strategies -- Decontamination -- Data and information management -- Monitoring strategies and devices -- Terrorism
Shelf Location 658.420994 ENT
Title Enterprising nation : renewing Australia's managers to meet the challenges of the Asia-Pacific century : Research Report : Industry Task Force on Leadership and Management Skills, April 1995
Publication Canberra : AGPS, 1995
Physical Description 2 v. (viii,1437 p.) : ill.
Note Chairperson: David S. Karpin
Note "April 1995"
Note Includes bibliographies
Contents Volume 1. How does Australia currently develop managers? -- How good is Australia at developing managers? -- Volume 2. How good is Australia at developing managers? -- How do other countries develop managers? -- What does the future demand? -- How can Australia improve?
Shelf Location: JOURNAL CITATION
Author DeMeritt, John P.
Title [Article] The future of EM education
Publication 2001
Citation IAEM Bulletin, Vol. 18 (5), May 2001, pp. 14-15
Summary Many of us practicing emergency management today face a problem in the next decade or two: finding qualified replacements. Right now, the United States has no integrated program for educating entry level emergency managers. Instead, they have a hodge podge of programs training practitioners. There's been little work toward ensuring that new professionals have all the skills and knowledge they actually need to enter the workforce.
Shelf Location: JOURNAL CITATION
Author Wilson, Jennifer
Author Oyola-Yemaiel, Arthur
Title How higher education can contribute to EM professionalization : [Article] Florida trial
Publication 2001
Citation IAEM Bulletin, Vol. 18 (5), May 2001, pp. 1, 4-6
Summary For years, emergency management has been synonymous with a variety of fields loosely tied together with the combined goal of helping people prepare for, respond to, recover from and mitigate the impacts of disasters. These fields have included law enforcement, emergency medical services and fire/rescue, among others. Yet, emergency management as a defined profession has not existed. Emergency management personnel at all levels of government, the private sector, and even the public have not shared the same idea of who is a professional emergency manager or even what the emergency management profession entails.
Shelf Location JOURNAL CITATION
Author Lalonde, Carole.
Title In search of archetypes in crisis management. [article]
Publication 2004.
Citation Journal of Contingencies and Crisis Management, Vol. 12(2), June 2004, pp. 76-88.
Summary Despite their unstable nature, crises are frequently defined as opportunities for managers to make strategic decisions in terms of bringing new configurations into play. According to this perspective, research is undertaken to discover new forms taken on by organisations during times of crisis. Relying on the experience of Local Centres of Community Services in Quebec during the ice storm of 1998, the results of this research permitted
us to demonstrate three archetypes of crisis management collectivists, integrators and reactive types, each with the specific characteristics and imperatives as defined by . These consist of leadership, strategies, structures and environments. The research also permitted us to establish participants' appreciation of the performance of their organisation and of the managers dealt with the crisis. Finally, we will discuss the importance of applying theories of configuration in the field of crisis management and several promising areas of research in this field.
Shelf Location: JOURNAL CITATION
Author McEntire, David A.
Title [Article] The internationalization of emergency management : challenges and opportunities facing an expanding profession
Publication 20011
Citation IAEM Bulletin, Vol. 18 (10), October 2001, pp. 3-4
Summary This article discusses the issue of emergency management being both professionalized and internationalized and highlights the implications of this trend for practitioners involved in disasters at the global level.
Shelf Location: JOURNAL CITATION
Author Gruntfest, Eve
Author Weber, Marc
Title Internet and emergency management : [Article] prospects for the future
Publication 1998
Citation International Journal of Mass Emergencies and Disasters, Vol.16(1), March 1998, pp.55-72
Summary This article reports on the growing value of internet resources for the emergency management profession. The analysis has six components: (1) a brief history of the field prior to the introduction of the internet; (2) an overview of the changes in emergency management since the introduction of the internet and a summary of the characteristics of internet communications; (3) some descriptions of how the internet is currently used in flood, earthquake, and volcano research; (4) examples of internet use as a tool for education; (5) federal and state employment of the internet in emergency management during disasters and for public education and awareness between disasters; and (6) conclusions and suggestions for further research.
Shelf Location: JOURNAL CITATION
Author Simpson, David M.
Author Howard, Gregory A.
Title Issues in the profession : [Article] the evolving role of the emergency manager
Publication 2001
Citation The ASPEP Journal, 2001, pp. 63-70
Summary Current research into emergency management identifies a number of issues in the profession, such as the functional position of the field in the government administration, the lack of agreement regarding a core skill and knowledge set that can be uniformly applied to the field, and the issues of education, certification, and accreditation in the field of emergency management. Circumstances such as the increasing settlement of hazard-prone regions, higher expectations on the part of elected official and community residents (usually without the addition of resources), and the increasing knowledge required by emergency managers have engendered ongoing debate as to how to resolve these issues. The debate has included much discussion regarding the needs of the emergency manager with respect to education, certification, and program accreditation and the standards that ought to be applied regarding knowledge and practice of emergency management. This paper briefly examines some issues in professionalization and offers some alternative approaches.
Shelf Location JOURNAL CITATION
Author Robert, Bertrand.
Author Lajtha, Chris.
Title A new approach to crisis management [article]
Publication 2002.
Citation Journal of Contingencies and Crisis Management, Vol. 10 (4) December 2002, pp. 181-191.
Summary The key to effective crisis management lies not so much with the writing of detailed manuals (that have a low likelihood of being used, and an even lower likelihood of being useful) and practising location evacuations as with structured and continuous learning processes designed to equip key managers with the capabilities, flexibility and confidence to deal with sudden and unexpected problems/events - or shifts in public perception of any such problems/events.
Shelf Location: JOURNAL CITATION
Author Britton, Neil R.
Title [Article] A new emergency management for the new millennium?
Publication 2002
Citation The Australian Journal of Emergency Management, Vol. 16 (4), Summer 2001-2002, pp. 44-54
Summary It seems fitting that, at the commencement of a new millennium, an opportunity is available to reflect on developments that are shaping the social function of emergency management and the role of the emergency manager. At the same time, this opportunity enables some thought about how emergency management might develop in the near future.
Shelf Location: JOURNAL CITATION
Author Evans, Harry
Title [Article] The profession, its strengths and responsibilities
Publication 1997
Citation The ASPEP Journal 1997, pp.29-30
Summary Observations and judgements combined with experience and accumulated knowledge may lessed the number of disasters by more accurately taking acc ount
of scale, nature, location, timing etc., thereby reducing them to major emergencies which will be more ably dealt with by planning. And this is the strength of the profession of disaster and emergency management.
Shelf Location: JOURNAL CITATION
Author Moore, Avagene
Title Professional exchange : [Article] a tool for professional development
Publication 1996
Citation The ASPEP Journal, 1996, pp.62-64
Summary Explores professional exchange in the context of a committee established by the American Society of Professional Emergency Planners. The viewpoints are based upon the personal experience of chairing the group. The committee investigated and provided their findings and suggestions on various ways that professional exchange can contribute to professional growth of the individual and the emergency management profession.
Shelf Location: JOURNAL CITATION
Author Paton, Douglas
Title Responding to emergencies and disasters : [Article] promoting resilience in emergency managers
Publication 2000
Citation The ASPEP Journal, 2000, pp. 35-45
Summary The number, diversity, intensity, and duration of the demands encountered when managing mass emergencies and disasters creates considerable stress for emergency managers. This stress has implications for both their well-being and response management effectiveness. Further, the demands encountered when dealing with hazards such as earthquakes and aftershocks, volcanic crises, and floods can persist over a period of days, weeks, and sometimes months. Stress management in this context must facilitate the capability of emergency managers to deal with response demands over extensive periods of time. This paper describes an approach to managing emergency management stress based on questioning the assumption of an automatic relationship between disaster involvement and the development of negative stress reactions.
Shelf Location: JOURNAL CITATION
Author Disaster preparedness centre, Cranfield University, UK
Title Training disaster managers [Article]
Publication 1995
Citation DHA News: 1994 in review (special edition), No.13 January-March 1995 pp.27-28
Summary The Disaster Management Training Programme (DMTP) was conceived as a global programme and began its implementation in 1990 in South America. It was not until April 1992 that the programme began activities in Africa, since when the programme has had contact with 24 countries and territories, and has made a considerable impact on the way countries think about disaster management. The DMTP is jointly run by DHA and UNDP. The programme in Africa is managed by DHA and implemented through a coordinator based in Addis Ababa. The coordinator is supported by technical staff of the Disaster Preparedness Centre at Cranfield University in the United Kingdom. The DMTP aims to introduce a culture of disaster management on the African continent, creating and encouraging the development of networks, the establishment of institutions, the promotion of inter-agency cooperation and the ultimate sustainability of disaster management as part of development programming.
Shelf Location 363.30993 WHI
Title Whither the emergency manager / Neil R. Britton
Publication Wellington : Emergency Management & Civil Defence, Sector Development and Education Unit, 1999
Physical Description 10 p.
Note Includes bibliographical references
Summary The links between community growth, land-use management practices and vulnerability have become more apparent. These issues have taken place at a time when the clarion call is for smaller government and more fiscal constraint. This combination is prompting questions, particularly from cnetral government about the function and value of emergency management arrangements
Shelf Location: JOURNAL CITATION
Author Crews, David, T.
Title Why Emergency Management As A Profession? [Article]
Publication 1999
Citation The ASPEP Journal, 1999, pp.23-25
Summary Over the past several years there has been a continuing discussion in the emergency community asking " Why emergency management as a profession?" The root of the question lies in the relationship of emergency management with other emergency agencies, our communities, the states, and the nation. The debate heated up in 1998 with the proposed National Fire Protection Association (NFPA) 1600 Standard for Emergency Management. A number of other initiatives have also contributed to the debate. The International Association of Emergency Managers(IAEM) has had a professional credential program for the certification of emergency mangers for more than five years. FEMA also conducted a survey of professional qualifications and certification programs in 1998, sometimes called the "Buddy Study". This paper will attempt to answer the "why" of this issue. In order to do this, the question was broken down into two major categories: premises and conclusions.