Family Relationship Advice Line Information
The Family Relationship Advice Line (Advice Line) is available from 8 am to 8 pm, Mondays to Fridays, and 10 am to 4 pm on Saturdays (local time), except on national public holidays.
The Family Relationship Advice Line
1800 050 321
About the Advice Line
The Advice Line is a national telephone service established to assist people affected by relationship or separation issues.
The Advice Line provides information on family relationship issues and advice on parenting arrangements after separation. It can also refer callers to local services that can provide assistance.
The Advice Line complements the services offered by the Family Relationship Centres. It ensures that people who are not able to attend a Centre can receive help.
Who can call the Advice Line?
The Advice Line is for anyone who is affected by family relationship or separation issues and difficulties. This includes parents, grandparents, children, young people, other family members or friends.
Callers who are deaf or have a hearing or speech impairment can call through the National Relay Service:
- textphone or modem users: phone 1800 555 677 then ask for 1800 050 321
- voice-only (speak and listen) users: phone 1800 555 727 then ask for 1800 050 321, or
- computer or mobile phone users with a connection to the internet: go to www.relayservice.com.au and select 'Make an internet relay call now' then ask for 1800 050 321. The web site also details how to use instant messaging through MSN or AOL to make a call.
What services can you expect to receive?
The Family Relationship Advice Line can provide you with:
- information about services to help people maintain healthy relationships
- information about the family law system
- advice on family separation issues
- guidance on developing workable parenting arrangements after family separation
- advice about the impact of conflict on children
- referrals to Family Relationship Centres and other dispute resolution services including telephone-based family dispute resolution, and
- referrals to a range of other services to help with family relationship and family separation issues.
Please note: It would be helpful to have a pen and paper ready for recording information and referrals provided by the Advice Line staff.
Confidentiality
Callers may choose to remain anonymous. However, when you call, you will be asked for a few details which will help identify you should you call again. This will mean that you will not have to repeat the same information each time you ring. Alternatively, you may elect not to provide any identifying information and be treated as a new caller next time you call.