Family Relationship Centre Resources
This page contains information for managers and staff of Family Relationship Centres.
These resources can either be directly downloaded from this page or are available on request by e-mailing FROhelp@ag.gov.au. If you are emailing a request for information, please include your centre's details.
- Training Materials and other Resources
- Guidelines and Processes
- Frameworks, Charters, Policies
- Communication and Media Resources
Training Materials and other Resources
Subject: Resource Manager Training Materials — Manuals & Quick Reference Guides
Description: Training Manuals and Quick Reference Guides for use by FRC and service provision staff.
- CMS External Agency Manual – PDF [400KB]
- Resource Manager Quick Reference Guide – PDF [189KB]
- Resource Manager Manual – June 2008 – PDF [1MB]
- Family Relationships Online - Information for Service Providers - PDF [183KB]
Subject: Orientation Training Materials 2007
Description: Outlines presentations given to new FRC staff on Indigenous and CALD service delivery (Contains three documents).
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Earlier Orientation Training Materials
Description: Outlines presentations given to new FRC staff attending previous Orientation Training sessions (32 documents outlining separate presentations).
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Non-English Speaking Background Community Profiles for Family Relationship Centres
Description: Profiles prepared for the Attorney-General's Department by Cultural Partners Australia Pty Ltd. This is based on data obtained from the 2001 ABS Census of Population and Housing and 2004/2005 migration data from the Department of Immigration and Citizenship – for use by Centres (60 PDF documents – one per FRC).
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Indigenous Community Profiles
Description: These Indigenous profiles provide background information about the local Aboriginal and Torres Strait Islander people in Centre and Outreach locations, plus local community contacts, services and media outlets (66 PDF documents outlining locations).
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationship Centres Telephone Taskcard
Description: Instructions for Centres setting up direct phone access to FRAL and Centrelink – For use by Centre staff only.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Referrals to Legal Advice – Staff in Centres
Description: Information for use by FRC staff only in referring clients for legal advice.
Subject: Registration of Family Relationship Centres – Family Dispute Resolution Register
Description: Information for use by FRC staff only.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationships Online – Information for Service Providers
Description: General guidelines for staff regarding FRO and instructions regarding placement of information by Centres via Resource Manager.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Referrals to FRAL Telephone Dispute Resolution Service – Information and Forms for Staff in Centres
Description: FRC staff use only.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationship Centres – Working with the Aboriginal and Torres Strait Islander community – a brief guide
Description: Background information for Centres about working with local Indigenous communities.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Non-English Speaking Background Stakeholders Briefing Final Report
Description: As part of the Family Law Reform – Non-English Speaking Background communication campaign, Cultural Partners undertook a series of NESB Stakeholder briefings. The briefings involved identified NESB representative agencies across government and non-government sectors, as well as community and religious leaders nationally. This document, dated August 2006, reports on the outcomes of the briefings.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationship Centres – Questions and Answers
Description: Questions and answers asked regarding the role of the Family Relationship Centres.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Guidelines and Processes
Subject: Web Page Content Guidelines
Description: Content guidelines for the Family Relationship Centre web pages on Family Relationships Online.
Subject: Referral Guidelines
Description: Referral Guidelines for Linking Clients to Other Services – for Family Relationship Centres and the Family Relationship Advice Line use only.
Subject: Screening and Assessment
Description: This document has been developed to assist Centre and Advice line staff in the screening and assessment of client's process.
- Framework for Screening, Assessment and Referrals in FRCs and FRAL July 2008 - DOC [2.3MB]
- Framework for Screening, Assessment and Referrals in FRCs and FRAL July 2008 - PDF [966KB]
Subject: Centre Tables and Templates
Description: Various tables and templates to assist Family Relationship Centres to plan and meet reporting requirements.
- Schedule of Tasks and Reports for Family Relationship Centres - XLS [44KB]
- Guide to Service Plan 2007-2008 – DOC [21KB]
- Service Plan Establishment Report template – DOC [63KB]
- Annual Service Plan template for ongoing reporting by established Family Relationship Centres - DOC [84KB]
- Annual Service Plan template for ongoing reporting by established Family Relationship Centres - PDF [52KB]
- New FRC Service Establishment Plan Template 2008-09 - DOC [55KB]
- New FRC Service Establishment Plan Template 2008-09 - PDF [35KB]
The Indigenous Action Plan templates have been revised and will be under assessment from users over the coming reporting periods commencing 15 October 2007. These templates may be refined further if needed. The main updated document is used to provide expanded information for the first and third reporting quarters. The document titled Update (alternate) is less detailed and will be used for quarters two and four. The due dates for the quarterly reports remain as stated in the funding agreement.
- Action Plan for Advisors for Indigenous Service Delivery – Update (alternate) – DOC [42KB]
- Action Plan for Advisors for Indigenous Service Delivery – DOC [49KB]
Frameworks, Charters, Policies
Subject: Operational Framework for Family Relationship Centres
Description: Nil.
Subject: Service Charter for Family Relationship Centres
Description: Charter for use by Family Relationship Centre staff in the provision of service to clients. It is used for public display in all Centres and may be read by Family Relationship Centre clientele, service providers and staff.
Subject: Family Relationship Centres – Fees Policy
Description: This item provides information regarding the use of the Fees Policy by Family Relationship Centres.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Communication and Media Resources
Subject: Working with the Aboriginal and Torres Strait Islander Community 2008
Description: Family Relationship Centres have a responsibility to provide services to Aboriginal and Torres Strait Islander people in their local community. To provide effective services the Centres need to acquire appropriate knowledge and skills to help them work effectively with Indigenous Australian families. This document is a useful introduction for staff and management of Family Relationship Centres to working with Indigenous families.
Subject: Non-English Speaking Background Media Kit
Description: The Non-English Speaking Background (NESB) media kit provides advice to Centres for dealing with the media on culturally diverse issues within the community. The kit includes general information about how to approach NESB media and target messages. There are also examples of advertising from the communications campaign which sought to explain the laws. This information is accurate and is included for general use by Centres.
Subject: Family Relationship Centres – brochure template
Description: This template has been designed to provide Centres with a model brochure format which can be individualised for each Centre and its services.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationship Centres – Opening Shell Media Release
Description: Shell document for staff use in establishment of Centres.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationship Centres – Local Media Contacts List
Description: Contact list of local media resources for all Family Relationship Centres.
Subject: Family Relationship Centres – A Short Guide to Community and Public Relations
Description: Provides information for Centre use in liaising with local communities.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Media Articles
Description: These articles are presented as examples of media coverage generated by the first 15 Family Relationship Centres that opened in July 2006 – for Centre information.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationship Centre – Trademark Protocols and Design Guidelines
Description: This document explains the trademark protocols and requirements that apply to the use of the Family Relationship Centre brandmark – for information to all Centre staff members who propose to use the Family Relationship Centre brandmark.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationship Centre Brandmark – Frequently Asked Questions
Description: This document provides a short summary only of the main requirements that apply to the use of the Family Relationship Centre brandmark. Those who use the brandmark should read the Trade Mark Protocol and Branding Guidelines for the Family Relationship Centres to ensure that they comply with the relevant requirements.
To request a copy of this resource, please contact FROhelp@ag.gov.au.
Subject: Family Relationships Online – Family Relationship Centre Web Page Content Guideline
Description: Provides guidelines to Centres regarding maintenance of information located on individual FRC Web pages.
To request a copy of this resource, please contact FROhelp@ag.gov.au.