Trade Measures Review Secretariat Service Charter
The Trade Measures Review Secretariat is a part of the Australian Government Attorney-General's Department.
The Secretariat supports the Trade Measures Review Officer in the administration of the trade measures review function, which is an independent administrative review mechanism for parties affected by certain anti-dumping decisions.
The powers and responsibilities of the Review Officer are set out in Divisions 8 and 9 of Part XVB of the Customs Act 1901 (the Customs Act).
This Service Charter supplements the departmental Service Charter by expressing our commitment to provide quality service to our clients.
Our values
We value integrity, honesty, equity and professional expertise.
We maintain a strong commitment to accountability and continuous improvement and will act with care and diligence.
Our service guarantee
We will provide professional and independent support to the Review Officer and at all times ensure that trade measures reviews are conducted in a timely, accurate and fair manner.
We are committed to providing as much access as possible to the review process to ensure that all interested parties are given the opportunity to have their views considered.
Privacy
We will respect the confidentiality of personal and commercial information and use it only in accordance with the law. If you consider that we have breached your privacy you should approach us or alternatively raise the matter with the Privacy Commissioner: Freecall 1800 023 985.
Communications
If you write to us we will respond with an accurate, concise and well-considered reply in plain English.
Generally, we will write back within 28 days of receiving your letter. If this is not possible we will forward an interim response outlining the reasons for the delay and when you can expect a response.
Our correspondence will include the name and telephone number of the person dealing with your letter.
Information about the Department
You can obtain information about the Department, including the legislation it administers, from the Department's Internet home page.
Information about the role of the Trade Measures Review Officer and the trade measures review function can be obtained by accessing the Review Officer's Internet site or by contacting the Secretariat.
The departmental Corporate Plan and the most recent annual report are available through the Department's Internet home page.
Feedback and suggestions
We welcome feedback on our performance, and suggestions for improvement, from our clients and the public. You can advise the person you have been dealing with or the Trade Measures Review Officer.
Complaints
If our service does not meet your expectations, please let us know as soon as possible.
Complaints should be made to the person you have been dealing with (or the Trade Measures Review Officer), or sent to our mailing address.
We will try to resolve complaints satisfactorily and promptly. You can help us do this by providing clear details of relevant facts, persons and dates when you make a complaint.
Our complaints handling policy, which outlines the processes involved (including your review and appeal rights), can be obtained from the Director, Corporate Performance and Coordination on (02) 6250 6162.
Accountability
We will report on the operation of this service charter, including complaints received and the resolution of those complaints, in the Department's annual report.
Access to information
Subject to the provisions of the Freedom of Information Act, access to documents in the possession of the Department may be allowed. Requests for access to information should be directed to:
FOI Coordinator
Ministerial and Parliamentary Section
Attorney-General's Department
Robert Garran Offices
National Circuit
Barton ACT 2600
The Customs Act provides that, when the Review Officer is reviewing certain decisions, copies of the non-confidential version of the application and any submissions must be placed on a public file which is held at the Secretariat. The Customs Act also provides that 'interested parties' can inspect the public file and obtain copies of relevant information held on it.
How to contact us
Our physical and mailing address is:
Trade Measures Review Secretariat
Attorney-General's Department
Robert Garran Offices
National Circuit
Barton ACT 2600
Our telephone number is (02) 6250 6220 and facsimile (02) 6250 5914. Our address for electronic mail is tmrs@ag.gov.au.