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 Performance expectations

Our performance expectations explain what we expect from our people.

They encourage consistent performance and help us achieve our goals.

APS1 performance expectations

Creates solutions

  • Recognises how tasks contribute to the achievement of team goals
  • Talks to supervisor when work processes seem overly complicated
  • Consults others when problems arise, seeking approval from supervisor before implementing solutions
  • Seeks advice about where to find information required to complete tasks

Demonstrates agility

  • Responds flexibly to changes in team plans and schedules
  • Accepts new work, using skills to support the team
  • Works as directed to achieve outcomes, even in difficult circumstances
  • Asks for assistance when needed

Communicates effectively

  • Writes in a way that is logical and easy to follow
  • Speaks at the right pace and level for the audience
  • Uses facts to support claims
  • Listens carefully to others

Leads with commitment

  • Completes own work tasks under supervision
  • Understands and acts on constructive feedback
  • Consults with supervisor to identify personal development or career goals
  • Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Works as a supportive and co-operative team member
  • Assists others when needed
  • Keeps supervisor informed about work progress
  • Tries to see things from others' perspectives

Accountable for quality outcomes

  • Adheres to relevant quality standards in completion of work
  • Manages own time effectively to accomplish tasks
  • Raises issues with supervisor as soon as they arise
  • Follows the direction of supervisor when prioritising work

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APS2 performance expectations

Creates solutions

  • Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
  • Consults others when problems arise, seeking approval from supervisor before implementing solutions
  • Seeks advice about where to find information required to complete tasks
  • Recognises how tasks contribute to the achievement of team goals

Demonstrates agility

  • Accepts new work, applying skills flexibly to meet demands
  • Responds flexibly to changes in team plans and schedules
  • Works as directed to achieve outcomes, even in difficult circumstances
  • Asks for assistance when needed

Communicates effectively

  • Listens carefully to others, checking understanding of others' comments
  • Writes in a way that is logical and easy to follow
  • Speaks at the right pace and level for the audience
  • Uses facts to support claims

Leads with commitment

  • Seeks feedback from supervisor
  • Completes own work tasks under supervision
  • Understands and acts on constructive feedback
  • Consults with supervisor to identify personal development or career goals
  • Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Understands that others have different perspectives and working styles
  • Builds relationships within team to work as a supportive and co-operative team member
  • Seeks input and keeps supervisor informed about work progress
  • Assists others when needed

Accountable for quality outcomes

  • Adheres to relevant quality standards in completion of work
  • Manages own time effectively to accomplish tasks
  • Raises issues with supervisor as soon as they arise
  • Follows the direction of supervisor when prioritising work

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APS3 performance expectations

Creates solutions

  • Finds workable solutions to problems, seeking advice from supervisor on the best course of action
  • Demonstrates sound judgement, escalating issues appropriately
  • Recognises how tasks contribute to the achievement of team goals
  • Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
  • Seeks advice about where to find information required to complete tasks

Demonstrates agility

  • Supports colleagues by staying on task during periods of uncertainty
  • Responds flexibly to changes in team plans and schedules
  • Accepts new work, applying skills flexibly to meet a range of demands
  • Works as directed to achieve outcomes, even in difficult circumstances
  • Asks for assistance when needed

Communicates effectively

  • Produces documents that are clear and easy to read
  • Speaks clearly, using language appropriate for the audience
  • Shares facts, knowledge and experience appropriately with others
  • Listens carefully to others, checking understanding of others' comments

Leads with commitment

  • Takes responsibility for seeing own work tasks through to completion
  • Understands and acts on constructive feedback, taking advantage of learning opportunities and addressing performance shortfalls promptly
  • Consults with supervisor to identify personal development or career goals
  • Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Recognises different working styles and adjusts personal style, actions and approach to suit the environment
  • Builds relationships within team to work as a supportive and co-operative team member
  • Assists other team members when needed
  • Seeks input and keeps supervisor informed about work progress

Accountable for quality outcomes

  • Consults with supervisor to agree on priorities
  • Identifies barriers to completion of own work, and raises issues with supervisor as soon as they arise
  • Adheres to relevant quality standards in completion of work
  • Manages own time effectively to accomplish tasks

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APS4 performance expectations

Creates solutions

  • Knows where to find information required to complete tasks
  • Demonstrates sound judgement, escalating issues appropriately
  • Recognises how tasks contribute to the achievement of team goals
  • Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
  • Finds workable solutions to problems, seeking advice from supervisor on the best course of action

Demonstrates agility

  • Adjusts behaviour to suit new goals when team priorities change
  • Accepts challenges, applying skills flexibly to meet a range of demands
  • Works productively to achieve goals, even in difficult circumstances
  • Supports colleagues by remaining focused and constructive during periods of uncertainty
  • Asks for assistance when needed

Communicates effectively

  • Follows direction and brings information to the attention of the most appropriate people
  • Influences appropriately using facts, knowledge and experience
  • Produces well-structured documents that are clear and easy to read
  • Speaks clearly, focusing on the key points and using language appropriate for the audience
  • Listens carefully to others, checking understanding of others' comments

Leads with commitment

  • Understands and acknowledges own expertise and its limits, seeking advice and assistance where required
  • Understands and acts on constructive feedback, seeking opportunities for personal development and addressing shortfalls appropriately
  • Takes responsibility for seeing own work tasks through to completion
  • Consults with supervisor to identify personal development or career goals
  • Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Collaborates with other work areas as required
  • Builds relationships with team and other peers to work as a supportive and co-operative colleague
  • Assists other team members when needed
  • Seeks input and keeps supervisor informed about work progress
  • Recognises different working styles and adjusts personal style, actions and approach to suit the environment

Accountable for quality outcomes

  • Manages own time effectively to accomplish tasks, monitoring task completion against milestones
  • Adheres to relevant quality standards in completion of work
  • Identifies barriers to completion of own work, and raises issues with supervisor as soon as they arise
  • Consults with supervisor to agree on priorities

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APS5 performance expectations

Creates solutions

  • Understands organisational strategy as it relates to team goals
  • Explores a range of solutions to problems
  • Gathers and critically analyses information from diverse sources to explore ideas and complete tasks
  • Identifies more efficient ways of working, sharing ideas appropriately

Demonstrates agility

  • Demonstrates a flexible approach to work, displaying willingness to explore opportunities as they arise
  • Maintains control of emotions, behaving professionally in difficult situations
  • Remains engaged and productive during challenging times
  • Recognises when team priorities have shifted, and adjusts behaviour to suit the new goals
  • Remains open to new challenges, applying skills flexibly in a range of situations
  • Supports colleagues by remaining focused and constructive during periods of uncertainty

Communicates effectively

  • Demonstrates awareness of key stakeholders and tailors communication to meet their needs
  • Uses communication channels effectively and appropriately
  • Clearly explains ideas to a range of audiences
  • Shares ideas and listens to the views of others
  • Enters discussions with a clear view of the desired outcome(s)
  • Produces well-structured documents that are fit for purpose
  • Influences others by presenting a clear and credible rationale
  • Listens carefully to the views of others, checking understanding by asking relevant questions and reflecting back key messages

Leads with commitment

  • Self-evaluates own performance, benchmarking against feedback from supervisor and relevant others
  • Acknowledges and recognises the contributions of others
  • Understands own strengths and development needs, seeking opportunities for personal development and addressing shortfalls appropriately
  • Accountable for seeing projects and own work tasks through to completion
  • Understands and acknowledges own expertise and its limits, seeking advice and assistance when required
  • Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Displays sound judgement in exploring solutions to stakeholder issues
  • Develops internal relationships that build awareness and understanding of other parts of the department
  • Understands the barriers to collaboration and produces a range of possible solutions
  • Collaborates effectively within team and with other work areas as required

Accountable for quality outcomes

  • Demonstrates awareness of risk and escalates issues appropriately
  • Effectively prioritises own work in line with team and departmental objectives
  • Adheres to relevant quality standards in the completion of own work
  • Manages own time effectively to accomplish tasks, monitoring task completion against milestones

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APS6 performance expectations

Creates solutions

  • Generates innovative solutions to problems, producing a range of options for consideration
  • Makes recommendations based on rigorous analysis and investigation
  • Understands organisational strategy as it relates to team and departmental goals
  • Identifies more efficient ways of working, sharing ideas appropriately
  • Gathers and critically analyses information from diverse sources to explore ideas and complete tasks

Demonstrates agility

  • Embraces new challenges, applying skills confidently in a range of situations
  • Recognises when team priorities have shifted, and adjusts behaviour to suit the new goals
  • Demonstrates a flexible approach to work, displaying willingness to explore opportunities as they arise
  • Maintains control of emotions, behaving professionally in difficult situations
  • Remains engaged and productive during challenging times
  • Supports colleagues by remaining focused and constructive during periods of uncertainty

Communicates effectively

  • Creates opportunities for others to be heard, monitoring verbal and non-verbal cues
  • Identifies key stakeholders and tailors communication to meet their needs
  • Produces high quality, well-structured documents that are fit for purpose and require minimal editing
  • Selects and uses communication channels appropriately and effectively
  • Clearly explains complex concepts, ideas and arguments to a range of audiences
  • Enters discussions and negotiations with a clear view of the desired outcome(s)
  • Influences others by presenting a clear and credible rationale, and persuasive counter-arguments
  • Listens carefully to the views of others, checking understanding by asking relevant questions and reflecting back key messages

Leads with commitment

  • Builds corporate knowledge and expertise by guiding, coaching and mentoring others where appropriate
  • Accountable for seeing projects and work tasks through to completion as well as for assisting others in own work area
  • Understands and acknowledges own expertise and its limits, seeking advice and assistance when required
  • Self-evaluates own performance, benchmarking against feedback from supervisor and relevant others
  • Understands own strengths and development needs, seeking opportunities for personal development and addressing performance shortfalls appropriately
  • Acknowledges and recognises the contributions of others
  • Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Recognises the value of diverse experience, education and backgrounds, seeking input and guidance from others
  • Displays sound judgement in responding effectively to stakeholder needs
  • Develops internal and external relationships that build awareness and understanding of other parts of the business
  • Understands and acts to overcome the barriers to collaboration and produces a range of solutions
  • Collaborates effectively within team and with other work areas as required

Accountable for quality outcomes

  • Contributes to planning and resource allocation to ensure achievement of objectives
  • Demonstrates awareness of risk and sound judgement, escalating issues appropriately
  • Monitors the quality of own outputs and adheres to relevant performance standards
  • Manages own time effectively to accomplish tasks, monitoring task completion against milestones
  • Effectively prioritises own work in line with team and departmental objectives

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EL1 performance expectations

Creates solutions

  • Manages risk by gathering and critically analysing information, and clearly communicating risks and benefits
  • Questions traditional assumptions, coaching and supporting others to explore better ways of doing business
  • Develops solutions with an orientation to the future, balancing immediate business needs with medium- and long-term objectives
  • Demonstrates sound judgement, making independent decisions where appropriate
  • Understands and supports organisational strategy as it relates to the achievement of team, departmental and government objectives
  • Generates innovative solutions to problems, producing a range of options

Demonstrates agility

  • Promotes openness to new information, approaches and ideas
  • Maintains and models composure under pressure
  • Sustains high levels of productivity following setbacks and during periods of uncertainty
  • Supports others to maintain focus and productivity, encouraging them to embrace emerging opportunities
  • Contributes to the development of an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly
  • Recognises when organisational priorities have shifted, and adjusts individual and team behaviour to meet the new goals
  • Demonstrates a flexible approach to work, displaying willingness to meet evolving organisational needs

Communicates effectively

  • Delivers high quality, well-structured communication that is fit for purpose
  • Prepares for discussions, ensuring a strong knowledge and understanding of key facts and issues
  • Adapts communication to the knowledge, experience and expectations of the audience
  • Builds team morale by communicating leadership decisions effectively
  • Selects appropriate communication channels and exercises sound judgement in sharing information with relevant people
  • Listens carefully to the views of others, checking understanding by asking probing questions
  • Influences others, including more senior stakeholders, by understanding different perspectives and finding common ground

Leads with commitment

  • Accepts accountability for actions of self and team
  • Enhances own strengths and addresses weaknesses
  • Takes responsibility for direct reports and invests in their development
  • Sets clear performance expectations, and provides timely, constructive feedback
  • Addresses performance shortfalls in an appropriate, constructive and timely manner
  • Builds corporate knowledge and relevant expertise by guiding, coaching and mentoring others
  • Acknowledges and rewards the contributions of others
  • Upholds and models the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Develops internal and external relationships that build understanding, knowledge and capability
  • Collaborates with others from outside immediate work area in response to organisational needs
  • Conducts stakeholder analysis to understand and respond to different perspectives and needs
  • Seeks input from team, colleagues and other stakeholders
  • Promotes co-operative work practices
  • Recognises the value of diverse experience, education and backgrounds, harnessing strengths to enhance productivity
  • Understands and acts to overcome the barriers to collaboration

Accountable for quality outcomes

  • Takes responsibility for timely delivery of individual and team outcomes
  • Identifies problems and assesses their significance, communicating risks appropriately
  • Maintains a continuous improvement approach to individual and team work
  • Considers short-, medium- and long-term goals when planning and prioritising work
  • Uses expertise of self and others effectively
  • Monitors the quality of team output and adheres to relevant performance standards
  • Contributes to planning and resource allocation to ensure achievement of team and organisational objectives

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EL2 performance expectations

Creates solutions

  • Identifies and pursues solutions that align with strategic objectives
  • Anticipates and acknowledges the risks inherent in creating new ways of doing business, supporting innovation while demonstrating sound judgement in managing risk
  • Translates organisational strategy for others, drawing attention to the links between tasks and strategic objectives
  • Understands and promotes organisational strategy as it relates to the achievement of team, departmental and government objectives
  • Questions traditional assumptions, coaching and supporting others to explore better ways of doing business
  • Develops solutions with an orientation to the future, balancing immediate business needs with medium- and long-term objectives

Demonstrates agility

  • Anticipates future organisational priorities when setting short-, medium- and long-term goals
  • Supports others to maintain focus and productivity by communicating a clear and compelling rationale for leadership decisions
  • Acts on new information, approaches and ideas
  • Recognises when organisational priorities have shifted, and adjusts individual and team behaviour to meet the new goals
  • Demonstrates a flexible approach to work, displaying willingness to meet evolving organisational needs
  • Maintains and models composure under pressure
  • Sustains high levels of productivity following setbacks and during periods of uncertainty
  • Contributes to the development of an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly

Communicates effectively

  • Demonstrates flexibility and sound judgement in use of communication channels to influence outcomes, deliver results and support organisational strategy
  • Anticipates the perspectives of others in discussions and negotiations, and is prepared to engage
  • Delivers high quality, fit-for-purpose communication that is well structured and achieves strategic objectives
  • Prepares and participates constructively in discussions and negotiations, demonstrating a strong grasp of key issues, stakeholders and strategic objectives
  • Listens and responds to others' verbal and non-verbal cues, checking understanding by asking probing questions
  • Influences others, including more senior stakeholders, by understanding different perspectives and finding common ground
  • Builds team morale by communicating leadership decisions effectively

Leads with commitment

  • Supports other leaders, including direct reports, to manage performance
  • Takes responsibility for shaping team culture
  • Delegates tasks appropriately to facilitate development and build team capability
  • Takes responsibility for direct reports and team, and invests in their development
  • Accepts accountability for actions of self and team
  • Builds corporate knowledge and expertise by guiding, coaching and mentoring others
  • Sets clear performance expectations, and provides timely, constructive feedback
  • Addresses performance shortfalls in an appropriate, constructive and timely manner
  • Acknowledges and rewards the contributions of others
  • Upholds and models the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Improves productivity by working with others to reduce duplication and bring together diverse expertise where appropriate
  • Liaises with stakeholders to maintain productive relationships, resolve conflict, keep relevant parties informed and achieve outcomes
  • Anticipates and pre-empts barriers to collaboration, managing them effectively
  • Appropriately manages competing stakeholder interests and viewpoints
  • Develops internal and external relationships that align with strategy, harness expertise and enhance performance
  • Promotes and models collaborative work practices
  • Seeks input from team, colleagues and other stakeholders

Accountable for quality outcomes

  • Maintains quality control over team output by setting and adhering to relevant performance standards
  • Anticipates changes in business needs and ensures team is equipped to respond
  • Anticipates problems and takes steps to minimise or prevent them
  • Manages resource allocation responsively to ensure achievement of team and organisational objectives
  • Makes sound judgements about priorities, balancing short-, medium- and long-term goals
  • Takes responsibility for timely delivery of individual and team outcomes
  • Maintains a continuous improvement approach to individual and team work
  • Uses expertise of self and others effectively

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SES performance expectations

Creates solutions

  • Develops organisational strategy, finding creative and efficient ways to deliver successful outcomes
  • Champions better ways of doing business
  • Develops and communicates long-term organisational vision, interpreting political and economic trends to identify opportunities
  • Anticipates and pre-empts problems from a holistic perspective, considering systemic as well as local impact
  • Encourages others to question traditional assumptions, supporting them to look for more efficient approaches, then ensuring uptake
  • Anticipates and acknowledges the risks inherent in creating new ways of doing business, supporting innovation while demonstrating effective leadership in managing risk
  • Sets organisational strategy for others, drawing attention to the links between tasks and strategic objectives

Demonstrates agility

  • Anticipates and removes barriers to the successful implementation of strategic vision
  • Fosters agility by demonstrating willingness to relinquish existing approaches and roles to motivate others to do the same
  • Responds constructively to setbacks
  • Anticipates future organisational and government priorities when setting short-, medium- and long-term goals
  • Seeks new information, approaches and ideas
  • Sustains high levels of productivity in a dynamic environment by championing the benefits of new approaches and securing stakeholder support
  • Motivates others to maintain focus and productivity by communicating a clear and compelling rationale for leadership decisions
  • Develops an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly
  • Maintains and models composure under pressure

Communicates effectively

  • Approaches discussions and negotiations with a strong grasp of key issues to deliver successful outcomes
  • Confidently presents messages in a clear and articulate manner, translating strategic vision to suit the audience
  • Delivers high quality, fit-for-purpose communication that achieves organisational objectives
  • Flexibly uses communication channels to influence outcomes, deliver results and promote organisational strategy
  • Listens and responds to others' verbal and non-verbal cues, checking understanding by asking probing questions
  • Builds morale by communicating leadership decisions effectively
  • Anticipates the perspectives of others in discussions and negotiations, and is prepared to engage

Leads with commitment

  • Builds future organisational capability, anticipating future needs and ensuring the organisation is ready to respond
  • Actively manages succession by coaching and mentoring others to share knowledge and build capability
  • Displays awareness of self and others by adjusting leadership style to suit the environment
  • Embraces responsibility for actions and decisions
  • Takes responsibility for direct reports and team, and invests in their development
  • Sets clear performance expectations, and provides timely, constructive feedback
  • Addresses performance shortfalls in an appropriate, constructive and timely manner
  • Supports other leaders, including direct reports, to manage performance
  • Acknowledges and rewards the contributions of others
  • Upholds and models the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

  • Anticipates stakeholder perspectives and needs, pre-empts problems, and responds effectively to stakeholder issues
  • Resolves conflict with diplomacy
  • Champions the benefits of a workforce with diverse experience, education and backgrounds, encouraging others to work together
  • Appropriately manages competing stakeholder interests and viewpoints
  • Creates and sustains internal and external networks that align with strategy and enhance organisational performance
  • Brings together diverse expertise where appropriate to deliver outcomes and improve productivity
  • Actively seeks inputfrom relevant stakeholders to inform decision making and build relationships
  • Demonstrates and promotes collaborative work practices
  • Anticipates and pre-empts barriers to collaboration, managing them effectively

Accountable for quality outcomes

  • Creates a culture of achievement, delivering high quality outcomes on time and on budget
  • Understands staff capacity and makes decisions in a timely manner to allow staff to progress work
  • Manages risk without compromising deliverables
  • Engages in strategic workforce planning, managing resources effectively to ensure achievement of organisational objectives
  • Accepts responsibility for business planning, risk management and corporate outcomes
  • Maintains a continuous improvement approach, continually reflecting on own performance and striving to improve outcomes
  • Makes sound judgements about priorities, balancing short-, medium- and long-term goals

Download the SES performance expectations

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