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 Declarations or acknowledgements

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Summary

Staff, customers and third parties must complete declarations or acknowledge their understanding of their obligations and the consequences for non-compliance, such as providing false or misleading information.

NB: The declaration could be written or verbal, and should encourage compliance and deter fraud.

Examples

Some examples of this type of countermeasure include:

  • Applicants are required to complete a declaration when submitting a claim or request, e.g. 'I declare the information provided is true and correct and I acknowledge the consequences for providing false or misleading information'.
  • Staff must complete a confidentiality declaration or acknowledge they have read and understood privacy and information access policies.
  • Statutory Declarations must be provided with a claim or request.

Purpose of this countermeasure

Someone can act dishonestly to commit fraud; for example, they can provide can provide false information or misleading statements to support a request or claim, or fail to disclose information that would affect their entitlement.

Acting dishonestly to commit fraud are offences under the Criminal Code Act 1995.

Staff, customers and third parties will be less likely to be deterred from committing deliberate acts of fraud if they are not made aware of their obligations and the consequences for non-compliance, such as penalties for providing false or misleading information.

Dependencies

This type of control is supported by:

How do I know if my countermeasures are effective?

You can apply the following methods to measure the effectiveness of these types of countermeasures:

  • Confirm declarations and acknowledgements exist.
  • Confirm the completion of a declaration or acknowledgement is mandatory.
  • Review the content and wording to ensure it clearly encourages compliance and deters fraud.
  • Check where/how a record is kept of a completed declaration or acknowledgement.
  • Consult behavioural insights experts about the declarations and acknowledgements.
  • Ask staff about their understanding of the declaration and the consequences for non-compliance.

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