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 Procedural instructions or guidance

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Documented processes and guidance related to a particular activity.


Some examples of this type of countermeasure include:

  • Documented programme procedures.
  • Documented processes or taskcards for internal functions, e.g. credit card acquittals.

Purpose of this countermeasure

Someone can act dishonestly to commit fraud. For example, they can provide can provide false information or misleading statements to support a request or claim, or fail to disclose information that would affect their entitlement.

Acting dishonestly to commit fraud are offences under the Criminal Code Act 1995.

A lack of clear guidance and procedural instructions can lead to:

  • dysfunctional and obscure processes, and
  • poor management of fraud and corruption risks.

Furthermore, allowing staff to disregard policy and guidance controls creates a culture where incorrect processes and workarounds become the norm.

Fraudsters can use subterfuge to take advantage of loose rules and processes to commit fraud and avoid exposure or prosecution.


This type of control is supported by:

How do I know if my countermeasures are effective?

You can apply the following methods to measure the effectiveness of these types of countermeasures:

  • Confirm procedural instructions and guidance material exists.
  • Confirm procedural instructions and guidance material is available and easy to access.
  • Ask staff about procedural instructions and guidance material to ensure it is clear and understood.
  • Confirm procedural instructions and guidance material is reviewed regularly and updated as required.
  • Undertake quantitative analysis of the number of page visits to procedural instructions and guidance material.

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