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 Staff are trained and supported to identify and report fraud and corruption

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Summary

Staff are trained in fraud awareness so they can identify fraud and corruption. Staff are also trained and supported to report fraud and corruption.

Examples

Some examples of this type of countermeasure include:

  • All new staff and contractors are required to complete fraud awareness training as part of their induction process.
  • Staff and contractors must complete mandatory fraud awareness training every 12 months.
  • Fraud awareness campaigns.
  • Leadership messages related to ethics and fraud awareness.
  • Clear and available fraud awareness content on the intranet or SharePoint.
  • Fraud education for providers or grant recipients.

Purpose of this countermeasure

Staff who are not trained and supported to identify and report fraud and corruption can:

  • lead to dysfunctional and obscure processes,
  • cloud the visibility of fraud and corruption risks, and
  • inhibit the action needed to prevent, detect and respond to fraud and corruption.

Someone can take advantage of the obscurity to commit fraud, act corruptly and avoid exposure. Public officials can also be coerced to commit fraud for the benefit of another person or entity, e.g. coerced to provide information or pay a claim.

Abuse of public office, acting dishonestly or influencing a Commonwealth public official to commit fraud are offences under the Criminal Code Act 1995.

Fraudsters can take advantage of this environment, particularly when staff or contractors:

  • are not aware of what fraud and corruption is,
  • cannot identify red flags that would indicate fraud or corruption, and
  • do not know what to do if they suspect it.

Dependencies

This type of control is supported by:

How do I know if my countermeasures are effective?

You can apply the following methods to measure the effectiveness of these types of countermeasures:

  • Review the training materials to determine if messages are clear and relevant to staff.
  • Determine the regularity of training or reinforcement messages.
  • Conduct interviews, workshops or surveys with staff to measure their understanding and feelings about fraud control policies.
  • Analyse training data, including the percentage of relevant staff (staff who work in a specific area) who have undertaken the training. Measure results against KPIs.
  • Try to find case studies where relevant staff have reported fraud or counterproductive behaviours, or proactively fixed control vulnerabilities.
  • Check that staff can easily access training materials and other support.
  • Undertake a staff census and particularly ask questions relevant to fraud risk and corruption. Commonwealth entities can review APSC Census results.

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