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Program 1.4: Family Relationships

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Major achievements

During 2012–13, the Australian Government provided $154.1 million to 70 not-for-profit community-based organisations and one business to provide 11 different types of services throughout Australia, to assist Australian families during and after separation and divorce. The continuing high level of uptake of these services shows they have met the 2012–13 Budget program's objective of 'availability of non-legislative systems and programs that provide access to fair, simple, effective assistance for family matters'.

These service types are:

  • 65 Family Relationship Centres, with 81,079 clients
  • 65 Children's Contact Services, with 50,573 clients
  • 40 Counselling services, part of 83 Family and Relationship Services, with 174,040 clients1
  • 20 Parenting Orders Program services, with 11,301 clients
  • 28 Post Separation Cooperative Parenting services, with 6,212 clients
  • 18 Family Dispute Resolution services, with 17,427 clients
  • 42 Regional Family Dispute Resolution services, with 7,993 clients
  • 18 Supporting Children after Separation Program services, with 10,168 clients
  • Family Relationship Advice Line (information and advice component), with 56,996 calls
  • Family Relationship Advice Line — Telephone and Online Dispute Resolution Service, with 17,160 calls
  • Family Relationship Advice Line — Legal Advice Service, with 11,483 calls.

Relationships Australia Queensland was selected to take over from Centrelink as the provider of the Family Relationship Advice Line (information and advice component). Relationships Australia Queensland has continued to provide the Telephone and Online Dispute Resolution component of the Family Relationship Advice Line.

A family dispute resolution scholarships scheme was overseen by the department to increase opportunities for people from Aboriginal, Torres Strait Islander and culturally and linguistically diverse backgrounds to become family dispute resolution practitioners, building workforce diversity and the capacity of the service sector to respond to community needs.

Evaluations and reviews

The department commissioned the Australian Institute of Family Studies to evaluate a pilot of coordinated family dispute resolution in family violence cases. The pilot program, now discontinued, provided valuable information about the benefits and challenges of collaboration between different services providers.

Performance results

Table 2.12: Performance results, Program 1.4
Key performance indicator
Results
Improvement in access to family relationship support services following family separation
Achieved

The department is promoting delivery of culturally-appropriate services through scholarships for study in family dispute resolution targeted at people from Aboriginal, Torres Strait Islander and culturally and linguistically diverse backgrounds.

The distribution of a client screening and risk assessment tool, the Detection of Overall Risk Screen (DOORS), to practitioners helps direct people to appropriate family law system services.

 

Table 2.13: Administered items, Program 1.4
Administered items
Results
Family Relationships Services Programs
Achieved

During 2012-13, the Government provided $ 154.1 million to 70 not-for-profit community based organisations, one business, and one agency (Centrelink), to provide 11 different service types throughout Australia, to assist Australian families during and after separation and divorce.
Budget Price: $163.140 million
Actual Price: $162.174 million

Footnotes

1 The 40 Attorney-General's Department Counselling services are part of 83 Family And Relationship Services, most of which are funded by the Department of Families, Housing, Community Services and Indigenous Affairs.

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