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Penalties for fraud and non-compliance with rules, processes and expectations are enforced

 

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Summary

Customers, staff or third parties are penalised for fraud or not complying with rules, processes and expectations.

Examples

  • Customers receive debts and penalties for fraud and non-compliance.
  • Providers or third parties are issued with penalties for misconduct or fraud.
  • Staff are sanctioned for misconduct, including demotion.
  • Contract managers enforce penalties for misconduct or unreasonable failures to meet contract obligations.

Purpose of this countermeasure

Not enforcing penalties for fraud and non-compliance can lead to persistent or greater levels of fraud.

Fraudsters will be less deterred from committing fraud if penalties are not enforced.

Dependencies

This type of countermeasure is supported by:

How do I know if my countermeasures are effective?

You can apply the following methods to measure the effectiveness of these types of countermeasures:

  • Review the results of compliance audits or fraud investigations for fraud of this specific or similar type. Confirm that penalties are:
    • enforced, e.g. debts raised, termination, demotion, prosecution.
    • appropriate for the type of fraud;
    • consistent across similar cases;
    • recorded against the customer, vendor, staff member or contractor records;
    • reported on; and
    • shared with other parties with a need-to-know, e.g. other organisations are notified of:
      • serious or organised fraud, or
      • staff/contractor terminations for fraud/misconduct
  • Analyse statistics on recidivist offending;
  • Confirm that counter measures are in place to disrupt recidivist offending.

 

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