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Requests or claims are randomly allocated for processing


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Requests or claims are randomly allocated to staff for processing. This removes the option for staff to select which claims to process.


Some examples of this type of countermeasure include:

  • Systems or processes ensure work is randomly allocated to processing staff.

Purpose of this countermeasure

A staff member can abuse their position of trust to process fraudulent requests or claims for themselves or another person or entity. A staff member can also be coerced to process a fraudulent request or claim for another person or entity, e.g. pressured to pay a fraudulent invoice.

Acting dishonestly or influencing a Commonwealth public official to commit fraud are offences under the Criminal Code Act 1995.

Allowing staff to 'cherry-pick' requests or claims from the queue can increase the risk of:

  • staff deliberately processing fraudulent requests or claims, or
  • staff being coerced to process fraudulent requests or claims.


This type of control is supported by:

How do I know if my countermeasures are effective?

You can apply the following methods to measure the effectiveness of these types of countermeasures:

  • Confirm random allocation processes are always applied.
  • Review workload management specifications and system requirements.
  • Undertake quantitative analysis of allocations by location and staff user ID.
  • Undertake vulnerability testing or a process walk-through to confirm that allocation processes cannot be circumvented (even when pressure or coercion is applied).
  • Review approvals process and ensure there is a segregation of duties.
  • Confirm monitoring and reporting processes exists for allocation. Would this identify anomalous allocation and processing patterns?


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