Family law services complaint form
We handle personal information in accordance with the Privacy Act 1988. We collect personal information about individuals so we can carry out our functions. This includes to investigate and try to resolve complaints about family law services that are funded under the Family Relationships Services Program. Please be aware our staff may contact you for more information about your complaint.
Personal information we collect
We are seeking your consent to collect your personal information to help us manage your complaint.
- your name and contact details
- information about the circumstances relevant to your complaint
- information about services provided to you by organisations that we fund.
When investigating your complaint we may receive personal information about you from the provider you are complaining about. We will try to process complaints from those who wish to remain anonymous. However, we may not be able to investigate or respond to your complaint if you do not provide the requested personal information.
How we use your personal information
We will use your personal information to:
- investigate your complaint
- manage the complaints process, and
- provide you with an outcome to your complaint.
We will only disclose your personal information to the service provider who is the subject of your complaint. Only your personal information that is relevant to responding to the complaint will be sent to the service provider. Your personal information will not be disclosed to any overseas recipients.