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For family relationship centre managers and staff

Guidelines and processes

Family Relationship Centre Trademark Protocol and Branding Guidelines

If you require this document in a different accessible format please email

Protocol for the provision of legal assistance in Family Relationship Centres

Referral guidelines

Guidelines for linking clients to other services. For Family Relationship Centres and the Family Relationship Advice Line use only.

Frameworks, charters, policies

Operational framework for Family Relationship Centres

Service Charter for Family Relationship Centres

For staff use in providing service to clients. It is to be on public display in all centres.