For family relationship centre managers and staff

Guidelines and processes

Family Relationship Centre Trademark Protocol and Branding Guidelines

• Family Relationship Centre Trademark Protocol, Branding Guidelines and Frequently Asked Questions - February 2019

If you require this document in a different accessible format please email flsisection@ag.gov.au.

Protocol for the provision of legal assistance in Family Relationship Centres

• Protocol for the provision of Legal Assistance in Family Relationship Centres (2019)

Referral guidelines

Guidelines for linking clients to other services. For Family Relationship Centres and the Family Relationship Advice Line use only.

• Referral Guidelines

Frameworks, charters, policies

Operational framework for Family Relationship Centres

• Operational Framework for Family Relationship Centres - July 2019

Service Charter for Family Relationship Centres

For staff use in providing service to clients. It is to be on public display in all centres.

• Service Charter for Family Relationship Centres

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