For Family Relationship Centre managers and staff

Guidelines and processes

Family Relationship Centre Trademark Protocol and Branding Guidelines

• Family Relationship Centre Trademark Protocol, Branding Guidelines and Frequently Asked Questions - February 2019

If you require this document in a different accessible format please email FamilyLawServices@ag.gov.au.

Protocol for the provision of legal assistance in Family Relationship Centres

• Protocol for the provision of Legal Assistance in Family Relationship Centres (2019)

Referral guidelines

• Referral Guidelines are available to support Family Relationship Centres and the Family Relationship Advice Line to develop best practice referral practices to link clients with other services. Referral Guidelines

Frameworks, charters, policies

Operational framework for Family Relationship Centres

• Operational Framework for Family Relationship Centres – July 2025

Service Charter for Family Relationship Centres

The Service Charter is for staff use in providing service to clients. It is to be on public display in all Family Relationship Centres.

• Service Charter for Family Relationship Centres

​​