What we expect
What we expect of our employees.
AGD performance expectations
Our performance expectations explain the criteria for job suitability and performance for our people. They encourage consistent performance and help us achieve our goals.
APS1 performance expectations
Creates solutions
- Recognises how tasks contribute to the achievement of team goals
- Talks to supervisor when work processes seem overly complicated
- Consults others when problems arise, seeking approval from supervisor before implementing solutions
- Seeks advice about where to find information required to complete tasks
Demonstrates agility
- Responds flexibly to changes in team plans and schedules
- Accepts new work, using skills to support the team
- Works as directed to achieve outcomes, even in difficult circumstances
- Asks for assistance when needed
Communicates effectively
- Writes in a way that is logical and easy to follow
- Speaks at the right pace and level for the audience
- Uses facts to support claims
- Listens carefully to others
Leads with commitment
- Completes own work tasks under supervision
- Understands and acts on constructive feedback
- Consults with supervisor to identify personal development or career goals
- Upholds the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Works as a supportive and co-operative team member
- Assists others when needed
- Keeps supervisor informed about work progress
- Tries to see things from others' perspectives
Accountable for quality outcomes
- Adheres to relevant quality standards in completion of work
- Manages own time effectively to accomplish tasks
- Raises issues with supervisor as soon as they arise
- Follows the direction of supervisor when prioritising work
Download the APS1 performance expectations
APS2 performance expectations
Creates solutions
- Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
- Consults others when problems arise, seeking approval from supervisor before implementing solutions
- Seeks advice about where to find information required to complete tasks
- Recognises how tasks contribute to the achievement of team goals
Demonstrates agility
- Accepts new work, applying skills flexibly to meet demands
- Responds flexibly to changes in team plans and schedules
- Works as directed to achieve outcomes, even in difficult circumstances
- Asks for assistance when needed
Communicates effectively
- Listens carefully to others, checking understanding of others' comments
- Writes in a way that is logical and easy to follow
- Speaks at the right pace and level for the audience
- Uses facts to support claims
Leads with commitment
- Seeks feedback from supervisor
- Completes own work tasks under supervision
- Understands and acts on constructive feedback
- Consults with supervisor to identify personal development or career goals
- Upholds the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Understands that others have different perspectives and working styles
- Builds relationships within team to work as a supportive and co-operative team member
- Seeks input and keeps supervisor informed about work progress
- Assists others when needed
Accountable for quality outcomes
- Adheres to relevant quality standards in completion of work
- Manages own time effectively to accomplish tasks
- Raises issues with supervisor as soon as they arise
- Follows the direction of supervisor when prioritising work
Download the APS2 performance expectations
APS3 performance expectations
Creates solutions
- Finds workable solutions to problems, seeking advice from supervisor on the best course of action
- Demonstrates sound judgement, escalating issues appropriately
- Recognises how tasks contribute to the achievement of team goals
- Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
- Seeks advice about where to find information required to complete tasks
Demonstrates agility
- Supports colleagues by staying on task during periods of uncertainty
- Responds flexibly to changes in team plans and schedules
- Accepts new work, applying skills flexibly to meet a range of demands
- Works as directed to achieve outcomes, even in difficult circumstances
- Asks for assistance when needed
Communicates effectively
- Produces documents that are clear and easy to read
- Speaks clearly, using language appropriate for the audience
- Shares facts, knowledge and experience appropriately with others
- Listens carefully to others, checking understanding of others' comments
Leads with commitment
- Takes responsibility for seeing own work tasks through to completion
- Understands and acts on constructive feedback, taking advantage of learning opportunities and addressing performance shortfalls promptly
- Consults with supervisor to identify personal development or career goals
- Upholds the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Recognises different working styles and adjusts personal style, actions and approach to suit the environment
- Builds relationships within team to work as a supportive and co-operative team member
- Assists other team members when needed
- Seeks input and keeps supervisor informed about work progress
Accountable for quality outcomes
- Consults with supervisor to agree on priorities
- Identifies barriers to completion of own work, and raises issues with supervisor as soon as they arise
- Adheres to relevant quality standards in completion of work
- Manages own time effectively to accomplish tasks
Download the APS3 performance expectations
APS4 performance expectations
Creates solutions
- Knows where to find information required to complete tasks
- Demonstrates sound judgement, escalating issues appropriately
- Recognises how tasks contribute to the achievement of team goals
- Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
- Finds workable solutions to problems, seeking advice from supervisor on the best course of action
Demonstrates agility
- Adjusts behaviour to suit new goals when team priorities change
- Accepts challenges, applying skills flexibly to meet a range of demands
- Works productively to achieve goals, even in difficult circumstances
- Supports colleagues by remaining focused and constructive during periods of uncertainty
- Asks for assistance when needed
Communicates effectively
- Follows direction and brings information to the attention of the most appropriate people
- Influences appropriately using facts, knowledge and experience
- Produces well-structured documents that are clear and easy to read
- Speaks clearly, focusing on the key points and using language appropriate for the audience
- Listens carefully to others, checking understanding of others' comments
Leads with commitment
- Understands and acknowledges own expertise and its limits, seeking advice and assistance where required
- Understands and acts on constructive feedback, seeking opportunities for personal development and addressing shortfalls appropriately
- Takes responsibility for seeing own work tasks through to completion
- Consults with supervisor to identify personal development or career goals
- Upholds the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Collaborates with other work areas as required
- Builds relationships with team and other peers to work as a supportive and co-operative colleague
- Assists other team members when needed
- Seeks input and keeps supervisor informed about work progress
- Recognises different working styles and adjusts personal style, actions and approach to suit the environment
Accountable for quality outcomes
- Manages own time effectively to accomplish tasks, monitoring task completion against milestones
- Adheres to relevant quality standards in completion of work
- Identifies barriers to completion of own work, and raises issues with supervisor as soon as they arise
- Consults with supervisor to agree on priorities
Download the APS4 performance expectations
APS5 performance expectations
Creates solutions
- Understands organisational strategy as it relates to team goals
- Explores a range of solutions to problems
- Gathers and critically analyses information from diverse sources to explore ideas and complete tasks
- Identifies more efficient ways of working, sharing ideas appropriately
Demonstrates agility
- Demonstrates a flexible approach to work, displaying willingness to explore opportunities as they arise
- Maintains control of emotions, behaving professionally in difficult situations
- Remains engaged and productive during challenging times
- Recognises when team priorities have shifted, and adjusts behaviour to suit the new goals
- Remains open to new challenges, applying skills flexibly in a range of situations
- Supports colleagues by remaining focused and constructive during periods of uncertainty
Communicates effectively
- Demonstrates awareness of key stakeholders and tailors communication to meet their needs
- Uses communication channels effectively and appropriately
- Clearly explains ideas to a range of audiences
- Shares ideas and listens to the views of others
- Enters discussions with a clear view of the desired outcome(s)
- Produces well-structured documents that are fit for purpose
- Influences others by presenting a clear and credible rationale
- Listens carefully to the views of others, checking understanding by asking relevant questions and reflecting back key messages
Leads with commitment
- Self-evaluates own performance, benchmarking against feedback from supervisor and relevant others
- Acknowledges and recognises the contributions of others
- Understands own strengths and development needs, seeking opportunities for personal development and addressing shortfalls appropriately
- Accountable for seeing projects and own work tasks through to completion
- Understands and acknowledges own expertise and its limits, seeking advice and assistance when required
- Upholds the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Displays sound judgement in exploring solutions to stakeholder issues
- Develops internal relationships that build awareness and understanding of other parts of the department
- Understands the barriers to collaboration and produces a range of possible solutions
- Collaborates effectively within team and with other work areas as required
Accountable for quality outcomes
- Demonstrates awareness of risk and escalates issues appropriately
- Effectively prioritises own work in line with team and departmental objectives
- Adheres to relevant quality standards in the completion of own work
- Manages own time effectively to accomplish tasks, monitoring task completion against milestones
Download the APS5 performance expectations
APS6 performance expectations
Creates solutions
- Generates innovative solutions to problems, producing a range of options for consideration
- Makes recommendations based on rigorous analysis and investigation
- Understands organisational strategy as it relates to team and departmental goals
- Identifies more efficient ways of working, sharing ideas appropriately
- Gathers and critically analyses information from diverse sources to explore ideas and complete tasks
Demonstrates agility
- Embraces new challenges, applying skills confidently in a range of situations
- Recognises when team priorities have shifted, and adjusts behaviour to suit the new goals
- Demonstrates a flexible approach to work, displaying willingness to explore opportunities as they arise
- Maintains control of emotions, behaving professionally in difficult situations
- Remains engaged and productive during challenging times
- Supports colleagues by remaining focused and constructive during periods of uncertainty
Communicates effectively
- Creates opportunities for others to be heard, monitoring verbal and non-verbal cues
- Identifies key stakeholders and tailors communication to meet their needs
- Produces high quality, well-structured documents that are fit for purpose and require minimal editing
- Selects and uses communication channels appropriately and effectively
- Clearly explains complex concepts, ideas and arguments to a range of audiences
- Enters discussions and negotiations with a clear view of the desired outcome(s)
- Influences others by presenting a clear and credible rationale, and persuasive counter-arguments
- Listens carefully to the views of others, checking understanding by asking relevant questions and reflecting back key messages
Leads with commitment
- Builds corporate knowledge and expertise by guiding, coaching and mentoring others where appropriate
- Accountable for seeing projects and work tasks through to completion as well as for assisting others in own work area
- Understands and acknowledges own expertise and its limits, seeking advice and assistance when required
- Self-evaluates own performance, benchmarking against feedback from supervisor and relevant others
- Understands own strengths and development needs, seeking opportunities for personal development and addressing performance shortfalls appropriately
- Acknowledges and recognises the contributions of others
- Upholds the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Recognises the value of diverse experience, education and backgrounds, seeking input and guidance from others
- Displays sound judgement in responding effectively to stakeholder needs
- Develops internal and external relationships that build awareness and understanding of other parts of the business
- Understands and acts to overcome the barriers to collaboration and produces a range of solutions
- Collaborates effectively within team and with other work areas as required
Accountable for quality outcomes
- Contributes to planning and resource allocation to ensure achievement of objectives
- Demonstrates awareness of risk and sound judgement, escalating issues appropriately
- Monitors the quality of own outputs and adheres to relevant performance standards
- Manages own time effectively to accomplish tasks, monitoring task completion against milestones
- Effectively prioritises own work in line with team and departmental objectives
Download the APS6 performance expectations
EL1 performance expectations
Creates solutions
- Manages risk by gathering and critically analysing information, and clearly communicating risks and benefits
- Questions traditional assumptions, coaching and supporting others to explore better ways of doing business
- Develops solutions with an orientation to the future, balancing immediate business needs with medium- and long-term objectives
- Demonstrates sound judgement, making independent decisions where appropriate
- Understands and supports organisational strategy as it relates to the achievement of team, departmental and government objectives
- Generates innovative solutions to problems, producing a range of options
Demonstrates agility
- Promotes openness to new information, approaches and ideas
- Maintains and models composure under pressure
- Sustains high levels of productivity following setbacks and during periods of uncertainty
- Supports others to maintain focus and productivity, encouraging them to embrace emerging opportunities
- Contributes to the development of an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly
- Recognises when organisational priorities have shifted, and adjusts individual and team behaviour to meet the new goals
- Demonstrates a flexible approach to work, displaying willingness to meet evolving organisational needs
Communicates effectively
- Delivers high quality, well-structured communication that is fit for purpose
- Prepares for discussions, ensuring a strong knowledge and understanding of key facts and issues
- Adapts communication to the knowledge, experience and expectations of the audience
- Builds team morale by communicating leadership decisions effectively
- Selects appropriate communication channels and exercises sound judgement in sharing information with relevant people
- Listens carefully to the views of others, checking understanding by asking probing questions
- Influences others, including more senior stakeholders, by understanding different perspectives and finding common ground
Leads with commitment
- Accepts accountability for actions of self and team
- Enhances own strengths and addresses weaknesses
- Takes responsibility for direct reports and invests in their development
- Sets clear performance expectations, and provides timely, constructive feedback
- Addresses performance shortfalls in an appropriate, constructive and timely manner
- Builds corporate knowledge and relevant expertise by guiding, coaching and mentoring others
- Acknowledges and rewards the contributions of others
- Upholds and models the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Develops internal and external relationships that build understanding, knowledge and capability
- Collaborates with others from outside immediate work area in response to organisational needs
- Conducts stakeholder analysis to understand and respond to different perspectives and needs
- Seeks input from team, colleagues and other stakeholders
- Promotes co-operative work practices
- Recognises the value of diverse experience, education and backgrounds, harnessing strengths to enhance productivity
- Understands and acts to overcome the barriers to collaboration
Accountable for quality outcomes
- Takes responsibility for timely delivery of individual and team outcomes
- Identifies problems and assesses their significance, communicating risks appropriately
- Maintains a continuous improvement approach to individual and team work
- Considers short-, medium- and long-term goals when planning and prioritising work
- Uses expertise of self and others effectively
- Monitors the quality of team output and adheres to relevant performance standards
- Contributes to planning and resource allocation to ensure achievement of team and organisational objectives
Download the EL1 performance expectations
EL2 performance expectations
Creates solutions
- Identifies and pursues solutions that align with strategic objectives
- Anticipates and acknowledges the risks inherent in creating new ways of doing business, supporting innovation while demonstrating sound judgement in managing risk
- Translates organisational strategy for others, drawing attention to the links between tasks and strategic objectives
- Understands and promotes organisational strategy as it relates to the achievement of team, departmental and government objectives
- Questions traditional assumptions, coaching and supporting others to explore better ways of doing business
- Develops solutions with an orientation to the future, balancing immediate business needs with medium- and long-term objectives
Demonstrates agility
- Anticipates future organisational priorities when setting short-, medium- and long-term goals
- Supports others to maintain focus and productivity by communicating a clear and compelling rationale for leadership decisions
- Acts on new information, approaches and ideas
- Recognises when organisational priorities have shifted, and adjusts individual and team behaviour to meet the new goals
- Demonstrates a flexible approach to work, displaying willingness to meet evolving organisational needs
- Maintains and models composure under pressure
- Sustains high levels of productivity following setbacks and during periods of uncertainty
- Contributes to the development of an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly
Communicates effectively
- Demonstrates flexibility and sound judgement in use of communication channels to influence outcomes, deliver results and support organisational strategy
- Anticipates the perspectives of others in discussions and negotiations, and is prepared to engage
- Delivers high quality, fit-for-purpose communication that is well structured and achieves strategic objectives
- Prepares and participates constructively in discussions and negotiations, demonstrating a strong grasp of key issues, stakeholders and strategic objectives
- Listens and responds to others' verbal and non-verbal cues, checking understanding by asking probing questions
- Influences others, including more senior stakeholders, by understanding different perspectives and finding common ground
- Builds team morale by communicating leadership decisions effectively
Leads with commitment
- Supports other leaders, including direct reports, to manage performance
- Takes responsibility for shaping team culture
- Delegates tasks appropriately to facilitate development and build team capability
- Takes responsibility for direct reports and team, and invests in their development
- Accepts accountability for actions of self and team
- Builds corporate knowledge and expertise by guiding, coaching and mentoring others
- Sets clear performance expectations, and provides timely, constructive feedback
- Addresses performance shortfalls in an appropriate, constructive and timely manner
- Acknowledges and rewards the contributions of others
- Upholds and models the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Improves productivity by working with others to reduce duplication and bring together diverse expertise where appropriate
- Liaises with stakeholders to maintain productive relationships, resolve conflict, keep relevant parties informed and achieve outcomes
- Anticipates and pre-empts barriers to collaboration, managing them effectively
- Appropriately manages competing stakeholder interests and viewpoints
- Develops internal and external relationships that align with strategy, harness expertise and enhance performance
- Promotes and models collaborative work practices
- Seeks input from team, colleagues and other stakeholders
Accountable for quality outcomes
- Maintains quality control over team output by setting and adhering to relevant performance standards
- Anticipates changes in business needs and ensures team is equipped to respond
- Anticipates problems and takes steps to minimise or prevent them
- Manages resource allocation responsively to ensure achievement of team and organisational objectives
- Makes sound judgements about priorities, balancing short-, medium- and long-term goals
- Takes responsibility for timely delivery of individual and team outcomes
- Maintains a continuous improvement approach to individual and team work
- Uses expertise of self and others effectively
Download the EL2 performance expectations
SES performance expectations
Creates solutions
- Develops organisational strategy, finding creative and efficient ways to deliver successful outcomes
- Champions better ways of doing business
- Develops and communicates long-term organisational vision, interpreting political and economic trends to identify opportunities
- Anticipates and pre-empts problems from a holistic perspective, considering systemic as well as local impact
- Encourages others to question traditional assumptions, supporting them to look for more efficient approaches, then ensuring uptake
- Anticipates and acknowledges the risks inherent in creating new ways of doing business, supporting innovation while demonstrating effective leadership in managing risk
- Sets organisational strategy for others, drawing attention to the links between tasks and strategic objectives
Demonstrates agility
- Anticipates and removes barriers to the successful implementation of strategic vision
- Fosters agility by demonstrating willingness to relinquish existing approaches and roles to motivate others to do the same
- Responds constructively to setbacks
- Anticipates future organisational and government priorities when setting short-, medium- and long-term goals
- Seeks new information, approaches and ideas
- Sustains high levels of productivity in a dynamic environment by championing the benefits of new approaches and securing stakeholder support
- Motivates others to maintain focus and productivity by communicating a clear and compelling rationale for leadership decisions
- Develops an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly
- Maintains and models composure under pressure
Communicates effectively
- Approaches discussions and negotiations with a strong grasp of key issues to deliver successful outcomes
- Confidently presents messages in a clear and articulate manner, translating strategic vision to suit the audience
- Delivers high quality, fit-for-purpose communication that achieves organisational objectives
- Flexibly uses communication channels to influence outcomes, deliver results and promote organisational strategy
- Listens and responds to others' verbal and non-verbal cues, checking understanding by asking probing questions
- Builds morale by communicating leadership decisions effectively
- Anticipates the perspectives of others in discussions and negotiations, and is prepared to engage
Leads with commitment
- Builds future organisational capability, anticipating future needs and ensuring the organisation is ready to respond
- Actively manages succession by coaching and mentoring others to share knowledge and build capability
- Displays awareness of self and others by adjusting leadership style to suit the environment
- Embraces responsibility for actions and decisions
- Takes responsibility for direct reports and team, and invests in their development
- Sets clear performance expectations, and provides timely, constructive feedback
- Addresses performance shortfalls in an appropriate, constructive and timely manner
- Supports other leaders, including direct reports, to manage performance
- Acknowledges and rewards the contributions of others
- Upholds and models the APS Values, Code of Conduct and Employment Principles
Collaborates with purpose
- Anticipates stakeholder perspectives and needs, pre-empts problems, and responds effectively to stakeholder issues
- Resolves conflict with diplomacy
- Champions the benefits of a workforce with diverse experience, education and backgrounds, encouraging others to work together
- Appropriately manages competing stakeholder interests and viewpoints
- Creates and sustains internal and external networks that align with strategy and enhance organisational performance
- Brings together diverse expertise where appropriate to deliver outcomes and improve productivity
- Actively seeks inputfrom relevant stakeholders to inform decision making and build relationships
- Demonstrates and promotes collaborative work practices
- Anticipates and pre-empts barriers to collaboration, managing them effectively
Accountable for quality outcomes
- Creates a culture of achievement, delivering high quality outcomes on time and on budget
- Understands staff capacity and makes decisions in a timely manner to allow staff to progress work
- Manages risk without compromising deliverables
- Engages in strategic workforce planning, managing resources effectively to ensure achievement of organisational objectives
- Accepts responsibility for business planning, risk management and corporate outcomes
- Maintains a continuous improvement approach, continually reflecting on own performance and striving to improve outcomes
- Makes sound judgements about priorities, balancing short-, medium- and long-term goals